Zuma Internet Privacy Policy

Effective Date: November 2025

Zuma Internet values your privacy. This policy describes how we handle your personal information in connection with broadband service.

1. Information We Collect

We collect information that helps us deliver and support your broadband service, including:

• Customer contact details (name, address, phone, email)
• Billing and payment information
• Service and usage information (speed, connectivity status, troubleshooting data)
• Device and network diagnostics used for support

2. How We Use Information

We use this information to:

• Provide, maintain, and improve broadband service
• Respond to customer inquiries
• Manage billing and account support
• Prevent fraud and maintain network security
• Comply with legal or regulatory obligations

3. Information We Share

We do not sell customer information. We share information only with:

• Service vendors or partners who help us deliver service (such as the underlying network operator)
• When required by law or valid legal process

4. Customer Choice and Access

Customers may review or correct their account information by contacting our support team at support@zumainternet.com.

5. Data Security

Zuma Internet uses industry-standard encryption, authentication, and network protections to safeguard customer data against unauthorized access, loss, or misuse.

6. Policy Updates

We may update this policy from time to time to reflect changes in our practices or applicable laws. Updated versions will be posted on this page with a new effective date.