Zuma Internet Acceptable Use Policy

Effective Date: September 3, 2026 Last Updated: September 3, 2026 Version: 1.0

The short version

Your connection is yours. Use it how you want.

This policy exists for one reason: so we can act if something on our network is genuinely harming someone. It is not a list of things we are watching for. We do not monitor what you do online, we do not log the sites you visit, and we do not inspect your traffic. See our Privacy Policy.

Almost every Zuma customer will never think about this document. It matters in a handful of situations — a compromised device attacking other machines, someone using the connection for something illegal, a court order — and it gives us clear authority to act when one of those comes up.

1. What This Covers

This Acceptable Use Policy is part of your Terms of Service. It applies to you and to everyone who uses your Zuma connection, including household members and guests. You are responsible for what happens on your connection.

2. Use All You Want

Before the restrictions, the permissions — because most ISP policies bury these or leave them ambiguous.

There is no data cap. No overage charges, no throttling, no “excessive use” threshold, no fair-use clause we can invoke to slow you down. Use the whole connection all month if you want to.

These are all fine:

• Working from home — including VPN to your employer, video calls, and remote desktop
• Streaming on every screen at once
• Gaming, including hosting sessions for friends
• Downloading and uploading large files continuously
• Connecting as many devices as you like
• Using your own router instead of ours
• Smart home devices, security cameras, and home automation

We do not block or degrade specific applications, services, or protocols, and we do not throttle you for how much you use.

2.1 What We Sell

Zuma currently sells residential internet service. Working from home is residential use — if you have a job and you do it from your house, that is exactly what this service is for and nothing here restricts it. So is running a business out of your home.

We do not yet have a product for business locations. If you need one, tell us — we would like to know there is demand.

What we ask: do not resell your connection, and do not share it as a paid service with people outside your household. Sharing your Wi-Fi with a guest, a neighbor, or a family member is fine. Selling access is not.

And do not run something at a scale that degrades service for your neighbors. If usage ever becomes a problem we will call you and talk about it, not throttle you quietly.

2.2 Things We Have Not Answered Yet

We would rather tell you what we do not know than imply a capability we have not confirmed.

• Inbound connections and server ports — we are confirming with the network operator whether inbound traffic is permitted and whether any ports are blocked. Port 25 in particular is blocked by many providers to limit spam relay. Once we have a firm answer it goes here.
• Static IP addresses — not offered at launch. If there is demand we will look at adding it.

[DECISION — A1: ports and inbound connections must be confirmed with Hometown Fiber before launch. Static IP is available from the City at $5/month for a single usable address, $30 for a /29 (Exhibit B § 3.0) — so this is a product decision, not a technical limitation.]

3. What Is Not Allowed

3.1 Illegal activity

Do not use Zuma service to commit crimes. This includes distributing child sexual abuse material, trafficking, fraud, or facilitating violence.

Child sexual abuse material is the one absolute. If we become aware of it we report it to the National Center for Missing & Exploited Children as federal law requires, and we terminate service immediately. There is no warning and no appeal.

3.2 Attacking or interfering with others

Do not use the service to:

• launch denial-of-service attacks, port scans, or intrusion attempts against systems you do not own or have permission to test;
• distribute malware, ransomware, or botnet infrastructure;
• gain unauthorized access to any system, account, or network;
• forge headers, spoof IP addresses, or impersonate others to deceive;
• interfere with Zuma’s network or with other customers’ service.

3.3 Bulk unsolicited messaging

Do not send bulk unsolicited commercial email, operate an open mail relay or open proxy, or harvest addresses for spam. Sending your own newsletter to people who signed up is fine. Sending to a purchased list is not.

3.4 Infringing others’ rights

Do not use the service to distribute material you do not have the right to distribute. Note that we take no position on how you use peer-to-peer protocols themselves — they have plenty of legitimate uses and we do not block or throttle them. The restriction is on infringement, not on the technology.

Our copyright notice process is in Section 6.

3.5 Harassment

Do not use the service to stalk, threaten, or harass people.

3.6 Reselling and commercial use

Do not resell your connection, or share it as a paid service with people outside your household. Sharing your Wi-Fi with a guest, a neighbor, or a family member is fine. Selling access is not.

Commercial use is covered in Section 2.1.

4. Securing Your Connection

You are responsible for what happens on your connection, including things you did not do deliberately. Two practical requests:

Keep your devices patched. Most abuse we would ever see comes from a compromised device, not a deliberate act. An out-of-date camera or router is the usual culprit.

Do not leave your Wi-Fi open. If you run your own router, use a password. If you use ours, it is secured by default.

If we see traffic suggesting a device on your network is compromised, we will tell you. That is a support call, not an enforcement action. We would much rather help you find the infected device than shut anything off.

5. How We Enforce This

5.1 We are not monitoring you

We do not inspect the content of your traffic, log the sites you visit, or scan for policy violations. We become aware of problems in only three ways:

• Automated network signals — traffic patterns that indicate an attack, a compromised device, or something breaking the network. This is volume and behavior, not content.
• A complaint from another network, a rights holder, or a person.
• Legal process — a subpoena, warrant, or court order.

5.2 What we do about it

Our first step is almost always a phone call. We tell you what we are seeing and give you a chance to fix it. In the overwhelming majority of cases that is the entire process, because the cause is a compromised device and the customer had no idea.

If a problem is serious and ongoing, we may temporarily limit or suspend service to stop it. We will tell you why and what has to change to restore it.

We terminate service only for severe or repeated violations, and only after we have contacted you — with the CSAM exception in Section 3.1.

5.3 What we will not do

• We will not terminate you for using too much data. There is no such thing here.
• We will not throttle you quietly. If there is a problem you will hear from us.
• We will not terminate you for contacting support too often, or for complaining.
• We will not act on an anonymous complaint without evidence.

5.4 If you disagree

Reply to us or contact contact@zumainternet.com. A person will look at it. If we got it wrong, we restore your service and we say so.

6. Copyright Notices

If a copyright owner sends us a notice claiming infringement from your connection, we will forward it to you. The notice is an allegation, not a finding.

Zuma does not terminate accounts on a fixed number of notices, and we do not disclose your identity to a rights holder without a subpoena or court order.

Send copyright notices to contact@zumainternet.com. Include the work claimed, the material claimed to infringe, your contact information, a statement of good-faith belief, a statement that the notice is accurate, and your signature.

[DECISION — A2: counsel should confirm whether Zuma registers a DMCA agent with the Copyright Office and whether a repeat-infringer policy is required for safe harbor under 17 U.S.C. § 512. As a conduit provider, Zuma likely relies on § 512(a), which has lighter requirements than the § 512(c) hosting safe harbor — but this deserves a specific answer, and the “no fixed number of notices” language above should be reviewed against it.]

7. Legal Requests

We respond to valid legal process — subpoenas, warrants, and court orders. Minnesota’s ISP privacy statute limits when we may disclose subscriber information; see Section 13.1 of the Terms of Service and our State Privacy Rights Supplement.

We will notify you before responding to a legal request about your account, unless the law prohibits it or notice would create a risk of harm.

8. Changes

We may update this policy. For material changes we will give you at least 30 days’ notice and explain what changed. If you do not accept a change, you may cancel without any fee.

9. Questions

contact@zumainternet.com · 224-407-6844

If you are not sure whether something is allowed, ask. We would rather answer the question than have you guess.